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Application Support Analyst

KS-Overland Park

Req#: 33835BR

Date published: 11-Feb-2018

Opportunity: Experienced Hire

Business Line: Corporate-Finance

Business Plan: ITS

Level: 002

Primary Purpose:
Under general supervision provides business process and technical support for a group of construction and safety based information technology applications. Collaborates with internal users and business stakeholders to facilitate an understanding of current capabilities, needs and areas of improvement. Acts as support and training liaison for critical technology applications. Analyzes user issues and needs, documents, and resolves. Reports to the IT Construction and Safety Applications Portfolio Manager.

Principal Duties and Responsibilities:
• Providing application support and training for information technology tools and business processes
• Deliver training and educational materials related to best practices for key technology tools
• Facilitate the implementation of existing IT tools currently in use
• Collaborate with 3rd party service providers on initiatives and addressing technology issues
• Understands IT interfaces and workflow, works to make these more efficient or automated when needed
• Initiates the development of training documents
• If applicable, also includes testing, quality control and scripting in solution development
• Works with the business stakeholder to support and deliver positive outcomes

Minimum Qualifications:
In addition to the education requirements, zero to four years related experience.; Associate degree in Computer Science or related field OR equivalent work experience

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Job Qualifications:
• 2-4 years’ experience in related technology industry
• Experience deploying, supporting and trouble-shooting applications in a multi-site, multi-user environment
• Experience in the Engineering Procurement Construction (EPC) industry
• Industrial construction on-site/field experience

Desired Non-Technical Competencies:
• Technical education/learning
• Problem solving
• Learning new tasks quickly
• Action oriented
• Customer/Client focused
• Independent worker

Desired Technical Competencies:
• Median Prolog / Converge knowledge
• Microsoft Power BI
• Microsoft EUC Apps
• Building Information Modeling (BIM)
• Enterprise Document Management / Process Management Development (e.g. FileNet, Documentum)
• Wide Area Networks (WAN)
• Visual Basic (VBA)
• Crystal Reporting / SQL Server reporting services

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