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Smart Maintenance Services Manager

United Kingdom-East Anglia, United Kingdom-East Midlands, United Kingdom-Midlands, United Kingdom-North East, United Kingdom-North West, United Kingdom-Scotland, United Kingdom-South East, United Kingdom-South West, United Kingdom-Wales, United Kingdom-West Midlands, United Kingdom-Yorkshire-North, United Kingdom-Yorkshire-South, United Kingdom-Yorkshire-West

Req#: 37237BR

Date published: 16-Sep-2018

Opportunity: Experienced Hire

Business Line: Water

Business Plan: SPC

Level: 007

Primary Purpose:
To lead, develop and grow a new business stream focused on the delivery of Smart Maintenance Services for utility clients that leverages and extends B&V’s existing capabilities in asset management, professional services consulting and design/build.
B&V define Smart Maintenance as “Using data, information and technology to delivery maintenance services that reduce waste and assure optimised, cost, risk and performance”.
This role will build upon B&V existing services of Lean Reliability Centered Maintenance, data, B&V’s proprietary web-based software ASSET360 (which includes a 24/7 monitoring and diagnostic center) and Process MEICA engineering.

Principal Duties and Responsibilities:
• Work alongside and support functional delivery leaders across Asset Management, Professional Services and Design Build P&Ls to achieve the strategic and financial objectives
• Incorporate the wider Information Management (IMA) service offers into Smart Maintenance - collaboratively developing innovative and unique approaches that give a differentiated and exclusive position for B&V
• Build and maintain excellent client relationships
• Define and implement a marketing and sales plan for Smart Maintenance Services
• Ensure excellent quality in delivery to the agreed cost and time targets at zero harm to our professionals and all other stakeholders
• Develop the talent and capability of the Smart Maintenance function to deliver industry services
• Team responsibilities – management, talent development, reviews/appraisals, retention and recruitment
• Exploit cross-selling of opportunities within B&V
Key relationships and personnel for whom this person will be responsible: • The Smart Maintenance Services Manager will report to a senior manager role and work closely with the head of Asset Management, Professional Services and Design Build P&Ls
• This role will require the direct management of project/contract managers and delivery professionals whom in turn with be managing a blend of MEICA and IMA staff (permanent and via supply chain)
• This role will be a blend of business development, service delivery and technical authority in the Smart Maintenance function, working closely with existing project managers and engineering professionals across B&V
• Close relationships with the IMA Manager and their wider team will be essential in supporting existing services and developing new ones


• Prior experience of building and delivering successful maintenance services at scale – including delivery of reliability centered maintenance services and use of data.
• Excellent insight and forward thinking strategic capability in Smart Maintenance approaches and requirements – combining traditional maintenance practices with the latest technology and future disciple developments
• Excellent client engagement and relationship capability and experience to win and delivery new business
• Sector experience across Water and/or Energy utilities, with preferable additional Renewables experience
• Successful people manager with proven capability in cultural and behavioral change programmes
• A collaborative approach with the ability to build and leverage cross-internal/inter-departmental relationships
• Effective and compelling communicator – internally and externally, both written and oral
• A professional Engineering qualification would be a strong preference. Alternatively, an IT software background would be of interest
• Membership of the Institute of Asset Management and/or and Engineering Institute would be preferable

Special requirements: Willing to be flexible in working location with approx. 40% UK-wide travel from agreed office base

Minimum Qualifications:
Education & training:
Educated to technical degree level (Third level technical qualification)

Academic & profess’l qualif’ns: Membership of the Institute of Asset Management and/or Engineering Body

Background & experience:
• Experience in maintenance management (direct delivery and/or sub-contracting) for asset intensive industries
• Experience in utilising digital solutions
• Contract negotiation and management skills
• Project and Programme management skills
• Sales and business development sills

Knowledge base:
• Utility sector knowledge and contacts across clients and supply chain organisations and relevant industry bodies TOTEX investment decision making tools and techniques

• A high level of constructive challenge and questioning ability

Personal attributes:
• Excellent interpersonal and relationship building skills
• Proactive positive attitude with the ability to work with a wide range of personalities and disciplines
• Proactive and self-managed within agreed strategic direction to achieve agreed outputs/outcomes

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Job Qualifications:

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

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