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Software Support Engineer

Date: Aug 5, 2019

Location: Overland Park, KS, US, 66211

Company: Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.

 

Req Id : 2124 

Job Title : Software Support Engineer  

Business Unit Sector : BVJ-ATONIX DIGITAL-ATONIX DIGI 

Work Location : KCP 

Opportunity Type : College full time 

Relocation eligible : Yes 

Full time/Part time : Full-Time  

Contract Hire Only for this Project : No 

 

Atonix focuses on developing the state-of-the-art ASSET360 platform and delivering high-end exploration, operation, and planning solutions to Smart Cities, Energy, Water, Telecommunication, Oil & Gas and Industrial clients.  The ASSET360 platform and solutions are purpose-built to solve client issues by bringing together disparate data sources, applying real-time analytics, and enabling dynamic and adaptive planning capabilities.  Visit www.atonix.com to learn more.

 

Primary Purpose:
An Implementation Engineer is being sought to configure the ASSET360 software platform for customer use.  The ASSET360 software platform consists of many reusable data analytics and visualization components that require deployment exercises for customer use.  These exercises include connecting data sources, deploying asset registries, and configuring mathematical models.  This position will introduce the professional to many business sectors, provide a hands-on approach to learning advanced data analytics, and will serve as the basis for career growth in an exciting and dynamic business.

 

 

Principal Duties and Responsibilities:
• Deploy ASSET360 data structures, analytics, and visuals as directed. Analytics involve engineering calculations, advanced pattern recognition (statistics) models, and artificial intelligence/machine learning models.
• Work with Sector Solution Directors and Managers to ensure project awareness and priorities.

Minimum Qualifications:
Bachelor’s degree in Engineering or Computer Science field.

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

 

 

Preferred Job Qualifications:
• Strong engineering background.
• Demonstrated advanced use of software products and platforms.
• Understanding of distributed or complex asset industries (Energy, Water, Oil & Gas, Manufacturing)
• Advanced Statistics, Math, or data analytics background a plus.
• Excellent communication skills, both verbal and written
• Excels at working with cross-functional teams.
• Skilled at rapid response and multi-tasking.

Job Family
Information Technology Service
Job Code
1394
Job Grade
003
Salary Plan
ITS: Information Technology Service
U.S. FLSA
Non-Exempt
Job Summary
Under general supervision provides accurate, timely, and creative solutions to end-user's computer application problems of a moderate to complex nature to ensure end-user productivity.
Principal Duties and Responsibilities
  • Understanding the platform, system, organization, and user goals to ensure customers are successful in using the platform.
  • Addressing and Resolving Support Requests from Internal and External clients including General Help and Support, User Admin, Feature Requests, Configuration Requests, Training Requests, Bug Reporting, Performance Issues, and Data Flow Issues.
  • Developing and Maintaining Support and Training Documentation and Content on the ASSET360 Support Center Website.
  • Training New and/or Existing Customers on New and Existing Functionality
  • Resolves problems or instructs users either remotely or at the end user's location, using basic troubleshooting and technical skills  
  • Responds to situations where standard procedures have failed in isolating or fixing problems with software installation and configuration  
  • Maintains accurate information and data regarding end-user issues with the tracking system and according to policies and standards 
  • Maintains technical manuals, quality assurance documentation, and knowledge base 
  • Performs limited application systems analysis work 
  • Assists in the evaluation, recommendation, testing, and implementation of new software applications; Individual contributor with no subordinates 
Management Responsibilities
Individual Contributor
Minimum Qualifications
In addition to the education requirements, zero to four years related experience.; Associate degree in Computer Science or related field OR equivalent work experience. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.
Preferred Qualifications
  • Excellent communication skills, both verbal and written
  • Speaks effectively, fosters open communication, listens to others, delivers presentations, prepares written communications 
  • Interpersonal Skills 
  • Strong engineering background.
  • Demonstrated advanced use of software products and platforms.
  • Understanding of distributed or complex asset industries (Energy, Water, Oil & Gas, Manufacturing)
  • Advanced Statistics, Math, or data analytics background a plus.
  • Excels at working with cross-functional teams.
  • Skilled at rapid response and multi-tasking.
Certifications
Competencies
Work Environment/Physical Demands
Typical office environment Works under operational levels and deadlines.

 

 

Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


Nearest Major Market: Kansas City

Job Segment: Manufacturing Engineer, Engineer, Software Engineer, Engineering

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