Client Account Manager - Industrial Manufacturing

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. 
 
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. #LI-MG1

The Opportunity

The future of industrial manufacturing is being redefined by rapid innovation, digital transformation, and the urgent need for sustainable, resilient operations. From advanced automation and smart facilities to decarbonization and circular design, the industry is evolving to meet global demands for efficiency, adaptability, and environmental responsibility. Black & Veatch is at the forefront of this transformation, delivering cutting-edge solutions in engineering, procurement, consulting, and construction. We are deeply committed to helping our clients achieve their goals by building trusted partnerships and delivering tailored solutions that drive long-term success. We have an exciting leadership opportunity within our fast-growing Industrial Manufacturing team. If you're passionate about shaping the future of industry and driving meaningful impact, we want to hear from you. As a Client Account Manager for Industrial Manufacturing, you will have the opportunity to: 

• Drive strategic growth by developing new business opportunities and expanding existing accounts. Create and maintain comprehensive client account plans, build long-term partnerships, and represent Black & Veatch at industry events, trade shows, and conferences to foster meaningful relationships.
• Lead client engagement efforts by championing proposal development, delivering targeted sales presentations that showcase the full spectrum of Black & Veatch solutions, and collaborating with project managers and solution architects to ensure exceptional client satisfaction. Actively participate in our Client Satisfaction Programs to continuously improve service delivery.
• Identify and pursue high-potential opportunities by targeting clients that align with our strategic priorities, including key geographic regions and sectors. Leverage the ability to sell across multiple Black & Veatch service lines to maximize client value.
• Cultivate influential relationships within client organizations by identifying key decision-makers and stakeholders. Provide strategic recommendations on project pursuits that align with client needs and business objectives.
• Support innovation across sectors including Life Sciences, Semiconductor, Aerospace, and Advanced Manufacturing—helping clients navigate complex challenges and capitalize on emerging technologies to future-proof their operations.
  
  
  

This role will be designated in our business traveler work schedule. We are committed to providing a healthy, safe, and flexible work environment for all professionals while helping them remain productive and connected. Our business traveler work schedule includes BV professionals who travel consistently 60% or more of their time, offering flexibility to work from office locations, client sites, or wherever their presence delivers the greatest impact. This approach enables our team to stay closely aligned with client needs, foster collaboration, and drive results in the environments where they are most needed.
 

• Days during travel weeks that are non-travel days, professionals may work in the office or at a remote location.  
• On non-travel work weeks, professionals may work in a BV office location 3 days a week and in a remote location 2 days a week.  

The Team

Black & Veatch’s Technology, Commercial & Industrial is a specialized group of capabilities focused on the latest needs for clients in a fast-growth technology-led arena of advanced manufacturing, and generative AI computing including gigafactories, bio/ag tech, data centers and distributed infrastructure. By joining our market sector, you will have the opportunity to be involved in cutting-edge technology and work with a team that moves quickly with decisions and expectations.

Key Responsibilities

• Build and maintain strategic relationships with key internal and external stakeholders across medium to large-scale accounts, ensuring alignment with client goals and business objectives.
• Collaborate with leadership and cross-functional teams to coordinate client engagement activities and execute strategic account plans that drive growth and long-term value.
• Identify and pursue new business opportunities, including expanding scope on existing projects. Represent Black & Veatch through client-focused presentations, trade shows, conferences, and industry events to strengthen relationships and generate leads.
• Support proposal development efforts, contributing to pricing strategies, opportunity evaluation, and proposal management. Participate in proposal presentations to internal review boards and client stakeholders.
• Communicate Black & Veatch’s unique value proposition, highlighting differentiators across our service offerings. Partner with project managers to understand and apply customer satisfaction methodologies, follow up on client feedback, and escalate concerns as needed.
• Engage in contract and scope discussions, learning to navigate significant changes and collaborating with project teams to ensure alignment with client expectations.
• Participate in the Client Satisfaction Program, helping identify key clients for feedback and using insights to enhance service delivery and relationship management.
• Conduct all client interactions with professionalism, integrity, and high ethical standards, reinforcing Black & Veatch’s reputation as a trusted partner.
• Provide accurate reporting and forecasting, including prospect tracking, client feedback, and market intelligence to support business planning and strategy development.
• Contribute to marketing and strategic initiatives, assisting in the creation of marketing collateral, campaign planning, and positioning efforts for the Industrial Manufacturing team.

Preferred Qualifications

• Typically 15+ years of experience in the Industrial Manufacturing Industry.
• Proven sales acumen, demonstrating empathy, tenacity, competitiveness, persuasiveness, and strong interpersonal skills to build lasting client relationships.
• Ability to position and sell multiple solutions across a diverse portfolio, aligning offerings with client needs and strategic goals.
• Results-driven growth mindset with a strong focus on winning new business, meeting or exceeding sales targets, and driving measurable growth.
• Industry insight into the business drivers, challenges, and opportunities within industrial manufacturing sectors such as Life Sciences, Semiconductor, Aerospace, and Advanced Manufacturing.
• High ethical standards and a reputation for integrity, professionalism, and collaboration—both internally and with clients.
• Business and financial literacy, including a general understanding of client financial and risk drivers and key Black & Veatch metrics for managing a successful consulting, engineering, procurement, construction, and commission business.
• Strong communication and relationship-building skills, with the ability to influence, negotiate, and maintain key client connections across all levels.
• Self-starter with strategic thinking, able to anticipate client needs, respond quickly, and adapt in dynamic environments.
• Excellent organizational and multitasking abilities, with a talent for prioritizing, scheduling, and managing multiple initiatives simultaneously.
• Analytical problem-solving skills, with the ability to identify, evaluate, and resolve complex client challenges.
• Proficiency in electronic CRM systems, with the ability to leverage data and tools to manage and maintain opportunities pipelines, client contacts, track performance, and support decision-making.

Minimum Qualifications

• Typically 15-20 years of experience within the EPC industry, including 10 years in sales or project execution. Minimum of 10 years of relevant experience required.
• Experience developing, maintaining and executing strategic sales plans.
• History of successful pursuits with complex buying processes and mulitple decision makers
• Firm understanding of competition and differentiators.
• Demonstrated ability to communicate complex concepts concisely and clearly, and to convert technical or complex information and concepts into easily understandable content.
• Experience using Salesforce is preferred.
• B2B sales experience.

Work Environment/Physical Demands

Office/Remote. Travel and various work environments required to achieve Sales goals.

Salary Plan

Job Grade