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Digital Services Portfolio Manager

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.


Company : Black & Veatch Corporation  

Req Id : 20383 

Job Title : Digital Services Portfolio Manager  

Location : USVRTL 

Business Unit Sector : COR-CORP-CIO 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Job Summary

We are seeking an outcomes-oriented leader who is passionate about establishing and driving a service-oriented culture and orchestrating digital technology solutions liaising between business, IT and service delivery partners. The successful candidate will have proven experience in driving transformational culture change at a global scale.  He/She will also have a strong understanding of the latest trends, methods and techniques around operationalizing a services culture, transformation of business processes in conjunction with business leaders to drive efficiencies and be able to build effective service portfolio delivery strategies aligned with the enterprise objectives and performance goals.  

“Digital Services Portfolio Manager” will be a critical role within our Digital Transformation office and will be responsible for achieving business operational efficiencies by defining and leveraging optimization strategies across the business process value chains for time and cost, application rationalization/optimization and data management service areas. This role will be guided by our fundamental principles of Automation, Reuse and Instrumentation.

He/she will be accountable for setup, adoption, acceleration and growth of the Digital Services Portfolio functions interacting across all business units and corporate functions. Key component of the role will be to strategically partner with designated business unit stakeholders, digital transformation leadership, IT stakeholders and external IT partners to drive the Service-Oriented culture, intake and delivery processes for major business process design/re-design/transformation initiatives, portfolio governance and to establish metrics for value realization, benefit tracking in conjunction with the business unit stakeholders.

Key Responsibilities

Formalize the Digital Services Portfolio discipline in alignment with the enterprise goals and objectives around efficiency, optimization and standardization.

Create detailed Digital Services Portfolio strategies (charter, technology stack, roadmap, business outcomes, stakeholders mgmt., outcomes, KPIs, key milestones, financial models, operating models, etc.) to guide the industrialization and consumption of the services by internal and external stakeholders.

Engage with the business unit leaders and key stakeholders to assess and map out business processes by business units, defining services across those business process areas and developing roadmaps for implementation of associated services aligned with enterprise goals of optimization, reuse and instrumentation.

Lead efforts to build a robust technology and application architecture for various strategic initiatives involving transformation and solutioning around technology enablement/enhancement and process improvement objectives.

Engage with the business and digital operations stakeholders to assess the application landscape and develop plans for rationalization and standardization to optimize on operational costs.

Approve new business technology services or changes to existing services in conjunction with the operations stakeholders.

Review and continually enhance the digital service portfolio on a periodic basis to validate the service catalog in conjunction with key stakeholders.

Create governance frameworks for demand management of business technology services and collaborate with strategic partners to develop and implement the value on assessed demand from the business partners.

Management Responsibilities
Preferred Qualifications

Experience in resolving complex business, systems, change management and program delivery challenges

Creative and innovative thinker with strong collaborative leadership skills to work in partnership with people relations and senior leadership teams.

Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders.

Knowledge of Agile / DevSecOps and Waterfall methodologies with proven track record of successful program delivery

Knowledge of ITSM practices such as services definition, service transition, change, incident and problem management. Preferably with ITIL foundation.

Knowledge to build and manage IT- business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams

Ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results

Cross-cultural sensitivity and fully understand and adopt values and leadership model in daily management work.

Experience in sizeable multinational corporations preferred. Ability to manage multiple regional projects effectively

Minimum Qualifications

Education:  Bachelor’s degree in Computer Science, Engineering, Business Management or comparable field

Experience:  At least 8 years of management experience.  At least 5 years of business partnership experience with exposure to senior management

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

5+ years of (or equivalent) experience in strategizing, building business case, establishing, leading and scaling Digital services and solutioning.

5+ years of (or equivalent) experience in portfolio and program management to plan and execute Service design, service initiatives

5+ years of (or equivalent) functional knowledge of AEC / EPC industry as it pertains to business process, value chains and driving efficiencies through implementing technology solutions

Contact Compensation
Work Environment/Physical Demands
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ITS: Information Technology Service
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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.


Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.


To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.


A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union.


We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.


By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.


Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


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