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Manager, Organizational Change Management (OCM) Utility Customer REMOTE United States

Date:  Nov 23, 2021


Company:  Black & Veatch Family of Companies

We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.


Company : Black & Veatch Mgmt Consulting  

Req Id : 55242 

Job Title : Manager, Organizational Change Management (OCM) Utility Customer REMOTE United States  

Location : USVRTL 


Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Job Summary

Serve as an organizational change management consultant primarily on Utility Transformation projects such as, Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, Operational Technologies and so on. Be well versed in five prongs of change management – communication, training, stakeholder analysis, business processes, and organizational design. Lead teams, work in small groups, and operate in a client-facing position. Utilize experience in customer communications. Travel as needed to various client sites.



Key Responsibilities

Consulting Capability

  • Support business development activities and making sales presentations promoting the company’s OCM Capabilities and the value of such capabilities
  • Responsible for developing deliverables such as OCM strategy, Stakeholder Management, Organizational Impact Analysis, Business Processes and Business Process assessments, Training (plans, approach, creation and delivery)
  • Transfer knowledge, capabilities, and skills to improve others’ knowledge and skill levels
  • Enhance established working relationships with team members and management from within the client’s organization
  • Contribute to quality review on OCM engagements
  • Ascertain and meet client expectations within scope of engagement role
  • Develop applicable knowledge base and capabilities by using best practices to redefine tools and techniques
  • Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value
  • Challenge client’s current strategy and direction through persuasive argument
  • Define competitive advantage and achievable value to the client through use of the strategic change components and metrics

Knowledge Capability

  • Utilizes specialized knowledge to produce moderately complex work products and solutions across many phases of an engagement or one phase of a more complex engagement
  • Applies appropriate methods or recognized equivalent to identified client needs
  • Anticipates and resolves technical problems with occasional technical assistance from others
  • Develops, presents, and defends conclusions, recommendations, and implementation plans
  • Contributes to quality reviews of assigned engagements
  • Identifies technical issues impacting an engagement and proposes solutions
  • Manages client expectations within defined scope of engagement
  • Recommends appropriate resources based on the phases of an assignment
  • Delegates work to assigned team members
  • Uses defined processes and practices in assessing engagement risks
  • Manages engagement issues in less complex projects or escalates issues in more complex projects

Management Responsibilities

Individual Contributor

Preferred Qualifications

  • Master’s Degree
  • 7 years of experience in organizational change management
  • Experience applying a structured organizational change management approach and methodology for the people side change caused by business transformation
  • Experience developing a change management strategy including identifying risks and anticipated points of resistance and developing specific plans to mitigate or address the concerns
  • Experience conducting readiness assessments, evaluate results and present findings
  • Expertise developing a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
  • Proven ability to be an active and visible coach to executive leaders who are change sponsors
  • Ability to create and manage measurement systems to track adoption, utilization and proficiency of individual changes
  • Demonstrated ability to work with project teams to integrate change management activities into the overall project plan
  • Certified in an OCM Methodology
  • Trained in Prosci
  • Six Sigma Certification
  • Experience in other Utility Areas – Infrastructure, Distribution, Work and Asset Management

Minimum Qualifications

  • Bachelor’s degree and relevant work experience
  • 7 years of experience in a business/consulting environment working
  • 4 years of experience in organizational change management with Utilities
  • Experience in Customer, AMI, Operational Technologies capabilities
  • Based in the US
  • Ability to travel up to 50%

Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Black & Veatch Management Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

Virtual position based in the United States with the ability to travel up to 80%


Action oriented
Communicates effectively
Customer focus
Decision quality
Manages ambiguity
Organizational savvy
Values differences

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Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.


Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.


To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.


A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.


We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.


By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.


Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here and here.


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