Senior Consultant, OCM and Instructional Design

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day one.  

 
At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

We are seeking an experienced Instructional Design Consultant to lead the design, development, and delivery of training for enterprise software implementations, including Enterprise Asset Management (EAM) solutions and OT-enabled systems. This role supports large-scale transformation programs by ensuring end users are prepared to adopt new systems, processes, and ways of working. The ideal candidate brings a strong foundation in adult learning and instructional design, combined with hands-on experience supporting technology implementations. This role requires close collaboration with technical teams, functional SMEs, and organizational change practitioners to drive readiness and adoption, and willingness to travel up to 25% based on client and/or project need. 

The Team

Black & Veatch’s Infrastructure Advisory Business provides a portfolio of solutions focused on the asset lifecycle, including Asset Management & Operations & Maintenance, Infrastructure Technology, Cybersecurity Solutions, Planning and Transactions. In this role you will be part of the Consultant Team supporting the solutions including Organization Change Management (OCM), Asset Management Systems, Strategic Asset Management, and Operational Technology. The Consultant Team includes a diverse team of professionals who work on a wide range of projects and include specialists in technology, strategy, asset management, and change management.  

Key Responsibilities

Instructional Design & Training Development 

• Lead end-to-end instructional design using ADDIE or comparable methodologies, from needs analysis through implementation and evaluation 
• Translate complex, role-based business and system processes into clear, task-oriented learning objectives and curriculam
• Design and develop a variety of learning solutions, including: Instructor-led training (ILT), Virtual instructor-led training (VILT), Self-paced eLearning, Job aids, quick reference guides, and performance support tools 
• Develop assessments, knowledge checks, and proficiency measures to support system readiness and adoption 

Software Implementation & Program Support 

• Design training aligned to software implementation lifecycles, including configuration, testing, user acceptance testing (UAT), go-live, and post–go-live stabilization 
• Support Train-the-Trainer approaches to enable scalable, client-led training delivery 
  Ensure training reflects real-world operational scenarios and job workflows 

Facilitation & Delivery 

• Facilitate live ILT and VILT sessions for diverse adult learner audiences 
• Support go-live training delivery, including hyper-care and reinforcement activities 

Training & Adoption Measurement 

• Develop and oversee training approaches that prepare employees for change. 
• Track and report on adoption, engagement, and readiness metrics. 

Collaboration & Consulting 

• Collaborate closely with organizational change management (OCM), PMO, and technical teams to align training with change and adoption strategies 
• Communicate training approach, risks, and readiness clearly to clients and project leadership 
• Contribute to continuous improvement of training standards, templates, and delivery practices 

Organizational Change Management 

• May support change management activities including: stakeholder engagement and impact analysis, change management plan development, communication planning and organizational readiness assessments.   

Management Responsibilities

Preferred Qualifications

• Bachelor’s degree in Instructional Design, Education, Organizational Development, Psychology, or a related field (or equivalent experience) 
• 7+ years of experience designing and delivering training for enterprise software implementations or large-scale transformation programs 
• Demonstrated expertise in adult learning principles and instructional design methodologies 
• Strong facilitation skills for instructor-led and virtual training environments 
• Ability to work effectively in fast-paced, ambiguous consulting and implementation settings 

Minimum Qualifications

• Bachelor's Degree or relevant work experience
• 7+ years experience in a business/consulting environment
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Certifications

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan

Job Grade