Digital Product Operations Leader

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day one.  

 
At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

The Digital Product Operations Leader will be a part of the Digital Products leadership team with accountability for shaping and evolving the Digital Products Operating Model (DPOM), driving operational excellence, cultural alignment, and adoption of modern product organization practices. This role focuses on embedding Lean and Scaled Agile principles, fostering continuous improvement, and ensuring robust stakeholder engagement. A strong cultural fit with the Digital & IT organization is critical, as this leader will champion accountability and metrics-driven decision-making across the Digital team.

This role is pivotal in ensuring that the Digital Products Operating Model delivers on its promise of agility, scalability, and enduring business value. By fostering a culture of accountability and continuous improvement, the Senior Product Operations Leader will help transform how digital products are conceived, delivered, and sustained.

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible.   Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services. 

Key Responsibilities

Coach and Drive Agile adoption

• Lead the adoption of Lean and Scaled Agile principles across product teams, ensuring alignment with DPOM practices.
• Serve as a trusted advisor for product leaders and teams on agile delivery, governance, and performance metrics.

Enable Continuous Improvement

• Implement and evolve the Digital Operating Model to improve speed, quality, and adaptability.
• Introduce frameworks for ongoing internal and external customer feedback, with retrospectives to institutionalize learning and improvement cycles.

Stakeholder Engagement & Communication: 

• Establish robust communication channels with users and key stakeholders to build trust, drive adoption, and enable feedback loops.
• Own and facilitate forums for transparency on priorities, progress, and outcomes.

Culture & Accountability: 

• Own cultural aspects for the Digital team, promoting a culture of accountability and metrics-driven decision-making.
• Embed practices that differentiate responsibility vs accountability, ensuring clarity of ownership and outcomes.

Metrics & Governance: 

• Define and track KPIs for product operations (e.g., cycle time, predictability, adoption rates, stakeholder satisfaction).
• Partner with leadership to ensure governance rituals and performance reviews align with DPOM principles.

Management Responsibilities

Minimum Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
• 15+ years of experience in product operations, agile coaching, or program management within large enterprises.
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Proven expertise in Scaled Agile Framework (SAFe), Lean principles, and product-centric delivery models.
• Strong communication and facilitation skills; ability to influence senior stakeholders.
• Experience driving cultural transformation and embedding accountability practices.
• Familiarity with digital product lifecycle and operating models (ideation to sunset).
• Background in IT or Digital organizations with exposure to enterprise-scale transformation programs.
• Hands-on experience with continuous improvement frameworks and change management.
• Ability to work across global teams and manage cultural diversity.

• Exceptional ability to engage and influence senior business stakeholders, translating complex technical concepts into clear business language.
• Skilled in building consensus across diverse teams and driving alignment on strategic priorities.
• Demonstrates a strong cultural fit for Digital and IT organizations, embracing agility, collaboration, and continuous learning.

• Alignment of solutions with strategic objectives and DPOM governance.
• Maturity with adoption of Agile practices.
• Lead time reduction from intake to day 1 customer value.
• Funding agility and portfolio health.
• Revenue impact and operational cost saving.
• Growth and retention of a high-performing and engaged team.

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan

Job Grade