Director, Digital and IT Employee Experience

Why Black and Veatch

Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. 
 
Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

We are seeking an exceptionally skilled and visionary Director, Digital & IT Employee Experience - Employee Experience to spearhead our IT Experience Management program for our global engineering and construction company. This role demands profound expertise in managing complex IT environments and a deep understanding of the unique challenges faced in a global context.

Our employee experience vision is centered on partnering with our professionals to enhance productivity, improve collaboration, and safeguard BV data. The Director will be instrumental in ensuring that our IT services and solutions are meticulously tailored to meet the diverse needs and expectations of our workforce across various continents, fostering a productive and engaging work environment.

This pivotal role requires extensive experience in evaluating and optimizing Digital and IT services within BV to boost productivity, elevate satisfaction, and minimize barriers to innovation for all of BV’s employee owners. The Director will need to possess a comprehensive understanding of global IT services and the ability to manage and improve the experience with the systems to align with the dynamic needs of employees worldwide.

The Director will play a critical role in bridging the gap between technology and the workforce by designing and advising on the implementation of the IT ecosystem to enhance employee engagement and productivity. This includes providing leadership in the deployment, maintenance, and continuous assessment of IT services and solutions, alongside the ability to gather and analyze feedback to identify pain points and opportunities for innovation. The aim is to ensure that our technology infrastructure supports a seamless and efficient work experience on a global scale.

In this role, the director will collaborate cross-functionally to ensure programs, tools, and resources are delivered such that they foster collaboration, productivity, and secure BV data, leveraging their extensive experience in managing the delivery of global IT systems and understanding the intricacies of a global workforce.

The Team

Black & Veatch’s Business Enablement consists of critical groups that help enable the organizations people, projects, and businesses to be as successful as possible. Functions in this group include Digital & Information Technology, Global Finance, Global Human Resources, Legal, Risk Management, and Government Affairs and Real Estate and Building Services

Key Responsibilities

Strategic Leadership and Vision: 

• Develop and execute a comprehensive Digital & IT Employee Experience strategy that aligns with the company's overall vision and goals.
• Lead the creation and implementation of innovative delivery programs to enhance the IT service experience for BV's workforce, including initiatives to improve onboarding, self-service management, and employee engagement in security practices.

Employee Experience Strategy Development: 

• Conduct surveys and gather feedback from employees to identify areas for improvement. 
• Develop and implement strategic initiatives to address employee concerns and enhance satisfaction across the BV ecosystem.
• Ensure IT employee experience initiatives are aligned with the company's culture and strategic objectives.

Onboarding, Offboarding, and Training: 

• Oversee the development of seamless IT onboarding and offboarding processes, ensuring new hires are effectively integrated and departing employees have a smooth transition.
• Lead the creation and management of technology-specific training programs to upskill employees on new technologies and industry best practices. 

Work Environment and Technology Optimization:

• Evaluate and advise on how to optimize the IT work environment, including physical workspace, technology infrastructure, and tools to enhance productivity and employee wellbeing.
• Collaborate with IT leadership to ensure employees have access to the necessary technology and support to perform their roles effectively.

Communication and Engagement:

• Establish and maintain open communication channels across all areas of BV to keep employees informed about company updates, initiatives, and relevant information.
• Foster a culture of continuous feedback and engagement to drive improvements in the IT employee experience.

IT Performance Management: 

• Partner with IT managers to identify and implement opportunities for service improvement across all Digital & IT Services.
• Monitor and analyze IT performance metrics, providing strategic feedback to support process and tool enhancements.

Data Analysis and Reporting: 

• Lead the analysis of employee feedback and data to identify trends and areas for improvement in the IT employee experience.
• Develop and present comprehensive reports and dashboards to track the effectiveness of employee experience initiatives and inform stakeholders.

Minimum Qualifications

• Bachelor's degree
• 15+ years of experience
• All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Strong understanding of IT operations and technologies: Familiarity with IT infrastructure, systems, and industry trends.
• Experience in IT experience management or employee experience management: Proven track record in designing and executing employee engagement strategies. 
• Ability to effectively communicate with employees at all levels, build relationships, and foster collaboration.
• Proficiency in using data to inform decision-making and measure the impact of employee experience initiatives.
• Ability to plan, execute, and monitor employee experience projects from conception to completion. Minimum of 10 years of experience in IT, with at least 3 years in a leadership role focused on employee experience or IT service management.
• Strong understanding of IT systems, tools, and processes; excellent communication, collaboration, and problem-solving skills; ability to lead and motivate teams.
• Bachelor's degree in Information Technology, Computer Science, or a related field. 

Certifications

Relevant certifications such as ITIL, COBIT, PMP, or similar are highly desirable.

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan

Job Grade