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Manager, HR Support Center - Hybrid Remote

Date:  Jun 23, 2022

Overland Park, KS, US

Company:  Black & Veatch Family of Companies


At Black & Veatch, our employee-owners go beyond the project. For over a century, we have been breaking down social, economic and geographic barriers by making life's critical resources accessible to all. Working with us, you will help provide critical expertise as we, along with our valued clients, deliver solutions that positively impact communities around the world. Our professionals are our greatest asset, and we believe nothing is more important than the health, happiness and professional growth of our employee-owners. With a focus on flexible work-life balance options, an expanding and diverse workforce, and limitless career growth opportunities, we will give you our best to help you give us your best, and together we can build a world of difference. 


Company : Black & Veatch Corporation  

Req Id : 71962 

Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Visa Sponsorship Available: No 

Job Summary

The leader of the HR Support Center is responsible for the continued implementation, management, and continuous improvement of the HR shared services strategy.  This includes leadership of a team of HR shared services professionals who are responsible for responding to day-to-day inquiries from Black & Veatch professionals and execution of assigned processes.

This position will be managing a mobile team, and will have the flexibility to work remotely with on site work and presence as needed.

Key Responsibilities

  • Provides vision, leadership, planning, project coordination and management for the HR Support Center.
  • Provides direction to the team regarding customer service inquires.
  • Oversees the daily workflow of the team; ensures tickets are assigned and handled in accordance with established SLAs.
  • Ensures knowledge articles are current; develops Tier-0 resources and knowledge articles.
  • Manages overall prioritization of work assignments and management of functional team resources and their activities.
  • Provides communication to the team regarding HR program and regulatory changes.
  • Focuses on development of the team; ensures the team has a strong understanding of assigned processes and company policies. Provides constructive and timely feedback.
  • Ensures continuity and successful delivery of functional services to users throughout the organization.
  • Fosters and maintains positive relationships with HR peers in order to coordinate division of responsibilities and information that will be handled and distributed via the service center. 
  • Promotes proactive approaches to solve business needs/problems, while also enhancing the understanding and acceptance of the Human Capital Management system’s capabilities.
  • Negotiates priorities and support requirements within HR and supporting partners (e.g. CIO office)
  • Establishes and maintains procedures and process documentation to ensure all internal customers are assisted appropriately and in a timely manner.
  • Consistently reports metrics and data to key stakeholders. 
  • Leverages data to drive changes within HR Support Center team and influence others.

Management Responsibilities

Preferred Qualifications

  • Progressive HR experience in one or more functional areas. HRIS and Call Center experience preferred.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Thorough understanding of human resource principles, practices, and procedures.
  • Experienced in service center management and related technologies
  • Excellent time management skills with a proven ability to meet deadlines.
  • Experienced in designing HR administrative processes and documentation.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to function well in a fast-paced environment.
  • Proficient with Microsoft Office Suite or related software.

Minimum Qualifications

  • Bachelors Degree required in a related field, or related experience in lieu of a degree. 
  • 8+ years’ related experience

All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.


Work Environment/Physical Demands

Typical office environment


Salary Plan

ADM: Administrative/Business

Job Grade


Black & Veatch endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.


Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.


Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.


To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.


A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.


We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.


By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.


Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here and here.


Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

Nearest Major Market: Olathe
Nearest Secondary Market: Kansas City

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