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Company : Black & Veatch Mgmt Consulting  

Req Id : 2992 

Job Title : Principal Consultant, Customer Offerings  

Location : USVRTL 


Opportunity Type : Staff 

Relocation eligible : No 

Full time/Part time : Full-Time  

Project Only Hire : No 

Job Family
Job Code
Job Grade
Salary Plan
CST: Consulting
Job Summary
  • The Principal Consultant, Customer Offerings is an integral member of our Growth & Performance Offering team which is responsible for the expansion of our business in this space, managing existing and new consulting offerings that assist utilities in better serving their customers.  
  • Identify, sell and contribute to the creation of innovative offerings and supporting solutions to address the customer service needs of utilities and their commercial and Industrial clients.
  • Utilizes deep industry knowledge and expertise to identify challenges within the market and help contribute to an offering strategy and value proposition to respond to these challenges.
  • Support the Black & Veatch Management Consulting Industry teams as well as collaborating with other B&V organizations in the pursuit of key business opportunities as needed.
  • Serving in an executive oversight role, provide guidance and direction to the project delivery team for work you helped sell. 
Key Responsibilities
  • Serves as pursuit lead, working with our Industry Sales team, including drafting major components of RFP and RFI responses and/or review and validate other sections written by others to finalize the response
  • Serves as an engagement lead for implementation projects, responsible for maintaining the client relationship and driving the project to meet deliverables and ensure client satisfaction
  • Contributes to the development and implementation of the strategic direction of select customer service sub-offerings
  • Manages employees on pursuits and/or engagements, providing input for performance management and compensation
  • Secures commitment and participation from the client’s senior management by leveraging relationships
  • Delivers client solutions aligned with defined value proposition across multiple areas of a client’s businesses
  • Searches for new consulting opportunities with existing or new clients
Management Responsibilities
Minimum Qualifications
  • Bachelor's Degree
  • 10 years of consulting experience within the Utilities industry
  • 5 years of experience managing significant engagements
  • 5 years of experience in a leading role pursuing engagements in consulting services, system integration services, and/or products to the Utilities market to new and established clients
  • Ability to travel up to 75%

Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Black & Veatch Management Consulting (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).  All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications
  • MBA
  • 5 years in a lead role identifying/qualifying/solutioning opportunities at varying levels of scale 
  • 10 years of experience working for large consulting firm supporting utilities
  • 5 years of experience delivering projects that include:
  • CIS integration
  • Pre-CIS implementation projects that include vendor selection, business case development, and/or business process review
  • Key account management improvement projects
  • Enablement projects associated with AMI data, such as implementing new rates; EV Charging programs; Green Rate programs; Peak Reward programs and PrePay programs
  • Skilled in constructing a deal win strategy, financial structure, and negotiate multi-year, Statements of Work including terms, risk mitigation, pricing, and payment terms
  • Experience building a successful and sustainable consulting practice
  • Excellent communication presentation, and social engineering skills (written, verbal)
Certifications related to area of expertise, where applicable preferred.
Action oriented
Customer focus
Interpersonal savvy
Work Environment/Physical Demands

US-based, working virtual and remote with ability to travel up to 4 days per week and approximately 75% in total.

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By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.


Black & Veatch Holding Company, its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.


For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here and here.

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