Principal Consultant, Utility Customer Programs

Why Black and Veatch

Recognized by Glassdoor as a 2023 Top 100 place to work, Black & Veatch allows you to lend your talent and perspective to humanity’s biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation; 401K match and benefits that start day 1. Our hybrid environment allows you to balance your work and personal life. 

At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use. 

The Opportunity

As the Principal Consultant, Utility Customer Programs, you will have the opportunity to deliver and drive sales on Utility Transformation projects primarily focused on Customer Experience, Customer Service and Billing, Advanced Metering Infrastructure, and Operational Technologies.

The successful candidate will be well versed in utility Customer Program trends, Customer Engagement and Channel Management, Customer Business Processes, Customer Requirements, Customer trends, Oracle, and other Customer technologies as well as understanding decarbonization and how it impacts the Customer space. With proven experience selling and delivering Customer projects through all phases of the engagement – analyses, design, build, test, run. This role is client-facing and expected to lead projects and programs working across project teams and utility organizations. Travel as needed to various client sites. 

Key Responsibilities

• Lead and support business development and sales activities including delivering sales presentations promoting the company’s Customer capabilities and the value of such capabilities  
• Develop and manage client relationships and when required challenge client’s current strategy and direction through persuasive argument 
• Responsible for delivering value-driven Customer projects implementations leading a team, using defined project management methodology including managing expectations within defined scope of the engagement. 
• Developing deliverables including overall Project Plans, Project Strategy, Change Management Strategy, Testing Strategy, and delivering overall projects.  
• Contribute to quality review on Customer engagements 
• Further extend company’s applicable knowledge base and capabilities by updating best practices to redefine tools and techniques 
• Outline specific performance measures, targets, and goals to articulate the business case for realized efficiencies or added value 
• Define competitive advantage and achievable value to the client through use of the strategic change components and metrics 

Knowledge Capability: 

• Understanding of the trends in the Customer space 
• Contract Management 
• Project Management 
• Proven delivery capability using defined project management capabilities and teams 
• Manage, identify, and access risks and issues to properly prioritize and propose solutions; escalate complex issues when necessary  
• Anticipate and resolve issues  
• Develop, present, and defend conclusions, recommendations, and implementation plans 
• Recommend appropriate resources based on the phases of an assignment 
• Delegates work to assigned team members 

Minimum Qualifications

• Bachelor's Degree or relevant work experience
• Has managed significant engagements
• 10+ years in a business/consulting environment. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Preferred Qualifications

• Master’s Degree 
• 7 years of experience focused on Utility Customer Experience, Customer Service and Billing, AMI, and Operational Technologies capabilities  
• Certified in Oracle CC&B 
• Experience conducting readiness assessments, evaluate results and present findings 
• Expertise developing a set of actionable and targeted project plans  
• Proven ability to be an active and visible coach to junior resources 
• Experience in other Utility Areas – Infrastructure, Distribution, Work and Asset Management 

Work Environment/Physical Demands

 Virtual position based in the United States with the ability to travel up to 50% 

Competencies

Salary Plan

Job Grade