Associate Manager - Site Governance and Operations

Job Summary

The Associate Manager – Site Governance and Operations is responsible for D&IT site operations, planning, governance, and enablement for the Pune office, with oversight over the Mumbai office. This role reports into the D&IT Senior Director APAC/India and ensures seamless delivery of global‑standard IT infrastructure, end‑user services, and operational governance while closely partnering with regional leadership. The position plays a critical role in enabling business productivity, maintaining zero‑disruption operations, and acting as a trusted IT advisor to local stakeholders ensuring governance at the site level.

Key Responsibilities

1.  Site IT Planning & Delivery
 Analyze IT requirements for office expansions, and relocations, developing comprehensive project plans to ensure seamless integration of technology.
 Own IT planning and execution for the Pune office, with oversight over the Mumbai office, including spending approximately four days per month onsite in Mumbai to provide site level D&IT governance and engage with end users as needed
2.  Business & IT Collaboration
 Foster strong collaboration between IT subject matter experts and local business owners to implement global standard infrastructure and end user environments.
  Act as the primary IT point of contact for site leadership and end user escalations working in conjunction with D&IT Senior Director.
 3. Operational Governance & Service Management
Provide IT operations governance at the site level, guiding Managed Service Providers (MSPs) to ensure favorable outcomes and high service quality.
 Establish and maintain site level governance routines, metrics, and service reviews.
4.  Technology Enablement
Coordinate with regional and global IT teams to ensure timely setup, availability, and proper functioning of critical hardware, software, and collaboration tools, enabling productivity for all employees.
Ensure alignment with global IT standards, security, and compliance requirements.
5.  Matrix & Leadership Engagement
Work effectively within a matrix environment, collaborating with multiple regional and global teams.
Partner closely with the Senior Director – IT India & APAC to ensure all site level technology needs are met and escalations are handled efficiently. 
6.  Vendor Alignment
Work with region specific vendors while strictly adhering to global IT architecture and standards.
7.  Continuous Improvement
Conduct regular assessments of local IT systems and environments, identifying opportunities for improvement.
8.  Financial & Budget Input
Collaborate with cross functional teams to provide input on budget to Senior Director D&IT
9.  Vendor & Supplier Management
Develop and maintain strong relationships with local vendors, suppliers, and service providers.
Actively participate in contract negotiations in partnership with the IT Procurement team, ensuring delivery of high quality services and value for money.
10.  End User Support & Advisory
Provide hands on technical guidance and escalation support to local teams, addressing IT issues promptly to maintain uninterrupted operations.
Serve as a trusted advisor to end users, focusing on service excellence and customer satisfaction.
11.  Innovation & Industry Awareness
Stay current on industry trends, emerging technologies, and best practices.
Proactively recommend innovative solutions that enhance site level IT capabilities and employee digital experience to Senior Director – IT India & APAC
12.   Employee Engagement & Enablement
Provide input to the Senior Director – IT India & APAC on site level initiatives, plan and achieve end user delight. Provide regular reports on service levels working with partners for India sites.
Support IT led employee engagement activities at the site level, reinforcing a culture of service excellence, governance, and enablement

Preferred Qualifications

• Strong communication and ability to work directly with end users
• Strong governance mindset with a service oriented approach

Minimum Qualifications

• Education:
• Bachelor’s degree in Engineering IT/Software/Computer related  or a 3-year STEM degree with equivalent experience.
• Experience:
• 7 – 10 years of overall IT experience
• ITIL V4 certification preferred but not required
• At least 2 years in site‑level IT administration, operations and governance roles

Certifications

PMI certification a plus.

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